Frequently Asked Questions
What’s changed?
- Improved formulations – We’ve enhanced the flavour and texture of our Slim-It and Plant Protein ranges. After multiple rounds of taste testing, we’ve landed on formulas that are smoother, tastier, and better than ever.
- Same quality – You can still count on the Bondi quality you know and love.
- Same value – Our protein powders now come in an 800g format, and we’ve adjusted our everyday price to match — same great value, just a new look.
- New packaging – We’ve made the switch to more sustainable packaging. Better for you, and better for the planet.
- New products – Meet your new favourites: Daily Protein, Collagen Peptides, and Marine Collagen are here!
Where’s my Bondi Protein?
- Over the past 12 months, we’ve worked hard to improve our formulations and transition to more sustainable packaging. Our new products still offer the same great value and have launched in Australian Chemist Warehouse stores and will be launching in NZ Chemist Warehouse shortly.
Why have the protein powders changed to a 800g tub?
- Based on customer feedback, we’ve reduced our pack sizes from 1kg to 800g. Fear not, we’ve reduced our prices accordingly, maintaining the same cost per serve.
Why has the plant protein content changed?
- The drop in protein content per serve is due to a change in the suggested serving size for our new plant range. Previously, the serving size was 40g, but based on customer feedback regarding preferred protein intake per serve, it has been reduced to 30g. Importantly, the protein concentration of the powder itself remains the same at 70g+ per 100g. Our price per 100g has also remained unchanged with the new formulation, so if you choose to consume a 40g serve, you won’t be worse off from a value perspective.
Why are the lids difficult to open?
- We selected our new packaging format as a more sustainable alternative to our previous design, however, the lids from our first production run came out tighter than expected. We’ve heard your feedback and we’re currently working with the manufacturer to develop a solution that will make the lids easier to open for the next production run.